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Common problem

1.What industries or companies is this device suitable for?
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A: The fully automatic peanut oil production line is particularly suitable for large-scale agricultural processing industries and can meet the needs of large-scale peanut oil production. It is also suitable for small and medium-sized oil factories, providing convenience for them to flexibly adjust production scale and reduce operating costs. In addition, international trading companies can also use this equipment to produce peanut oil that meets international standards, expand market share and enhance competitiveness.
2.What are the main features of the fully automatic peanut oil production line equipment?
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A: The fully automatic peanut oil production line combines cold and hot pressing technology to efficiently extract peanut oil, ensuring the high purity and excellent taste of the oil. At the same time, it is equipped with high-quality refining equipment that meets international standards to ensure stable and reliable product quality. Its energy-saving and efficient design reduces production costs, and the intelligent control system simplifies the operation process and greatly reduces manpower investment. In addition, Qia Group provides comprehensive design, installation and after-sales services, allowing customers to use it with confidence.
3.How high is the oil extraction rate of the high-efficiency rice bran oil extraction machine?
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A: Our high-efficiency rice bran oil extraction machine can achieve an oil extraction rate of up to 95%. This excellent extraction efficiency not only maximizes the use of raw materials and reduces production costs, but also helps companies improve profitability. It is an ideal choice to meet the market demand for healthy edible oils.
4.How high is the extraction efficiency of the high-efficiency rice bran oil extraction machine?
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A: Our high-efficiency rice bran oil extraction machine has a maximum oil extraction rate of up to 95%. This high-efficiency extraction performance can not only significantly reduce raw material waste, but also improve your profitability and fully meet the needs of the current healthy edible oil market.
5.What is the working principle of the sesame cold press oil extractor?
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A: The sesame cold press oil extractor uses a low-temperature mechanical pressing method, employing a screw to gradually squeeze the sesame in the pressing chamber, ensuring effective oil extraction without heating. This process preserves the natural aroma, taste, and nutritional components of the sesame. At the same time, the filtering system removes impurities, ensuring the purity of the final product and enhancing the quality of the oil.
6.What is the working principle of the fully automatic oil press?
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A: The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.
7.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?
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A: To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.
8.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?
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A: Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001
9.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?
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A: Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.
10.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?
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A: QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.
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Terms and Conditions
1. Product quality assurance: QIE Group is committed to delivering high-quality grain and oil machinery that meets international standards and certifications. We manufacture in accordance with ISO9001:2000 quality management system certification to ensure our products and processes remain at the forefront of the industry. For defects caused by manufacturing issues, QIE Group will comply with relevant laws and regulations to provide free repair or replacement services.

2. User privacy protection: We respect and safeguard all users’ personal information and privacy. QIE Group adheres to applicable privacy laws and regulations and will not disclose user data to third parties without explicit consent, except when legally required or under a clearly defined partnership agreement subject to privacy protections.

3. Return and exchange policy: QIE Group offers reasonable return and exchange services. If a product has non-human-induced damage or performance issues within the specified period, customers may apply for return or exchange following our established process. The terms specify conditions, timelines, and procedures to ensure fairness and effectiveness.

4. After-sales service commitment: We are dedicated to comprehensive after-sales support, including installation guidance, operation training, and technical assistance, to help customers fully utilize our solutions. Customers can receive timely responses and professional answers via our hotline or online customer service.

5. Legal compliance statement: QIE Group complies with all laws and regulations of the country it operates in and those applicable to its international markets, as well as prevailing global trade rules. Our business practices align with ethical standards and legal requirements to ensure transaction legitimacy and fairness.

6. Terms and conditions revision: QIE Group reserves the right to revise and update this clause at any time. Revised policies will be communicated through our official website or other appropriate channels. Continued use of our services constitutes acceptance of the updated terms.

7. Dispute resolution: In case of disputes, QIE Group will first attempt resolution through negotiation. If no agreement is reached, the matter will be referred to the competent court located where QIE Group is based for judicial settlement. We are committed to protecting customer interests with sincerity and ensuring a transparent and fair dispute resolution process.
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Technical Support
QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.
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After-sales service
Enterprise after-sales service terms:
1. Warranty service:
1. All products sold by QI ' E Group come with a one-year quality assurance period, calculated from the date of qualified installation and commissioning.
2. During the warranty period, if the equipment fails or is damaged due to quality problems of the product itself, QI ' E Group will provide users with free repair or replacement services.
2. Technical support:
1. Provide product installation and commissioning guidance services to ensure that the equipment is put into normal use.
2. Provide comprehensive operation training and technical consulting services to help customers become familiar with equipment performance and maintenance knowledge.
3. Support technical consultation in the form of telephone, video or email, quickly respond to user needs and solve user technical problems.
3. Maintenance service:
1. The maintenance service response time is promised to be within 24 hours on working days, and we can respond quickly in emergency situations.
2. In the case of non-human damage, only the cost of the parts that need to be replaced will be charged.
3. Provide equipment inspection and maintenance services regularly to ensure the stable operation of the equipment to the greatest extent possible.
4. Spare parts supply:
1. Provide fast and efficient spare parts supply services to ensure the continuous and stable operation of customer equipment.
2. Limited spare parts support and maintenance services are still provided for discontinued or upgraded equipment.
5. Response time:
1. If a user reports a problem, the QI ' E Group After-Sales Service Center will respond within 4 hours after receiving the notification.
2. The specific response time will be adjusted according to actual conditions and regional differences to ensure that services are provided to users in the shortest time possible.
6. Other services:
1. Users can choose to sign a maintenance service contract and enjoy regular equipment inspections and special maintenance services.
2. Provide equipment upgrade, transformation consultation and implementation services to help users improve production efficiency.
7. User Feedback:
1. Establish a user feedback mechanism to regularly collect user feedback and suggestions.
2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.
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Maintenance service
1. Rapid response and fault diagnosis: QIE Group provides immediate customer support via phone or online communication to quickly identify issues, minimizing downtime.

2. On-site maintenance services: A professional maintenance team is available to reach the site promptly upon request to perform repairs and routine checks.

3. Remote monitoring and technical support: Real-time technical assistance is provided through remote equipment status monitoring to prevent potential problems before they occur.

4. Spare parts supply: Adequate spare parts inventory ensures rapid replacements, maintaining continuous and stable equipment operation.

5. Regular maintenance plans: Customized maintenance schedules based on equipment usage extend service life and optimize performance.

6. Training services: Ongoing operational and maintenance training enhances the customer team’s ability to manage equipment independently, reducing long-term costs.

7. Upgrades: Regular software and hardware upgrades keep equipment aligned with the latest industry standards and technological advancements.

8. Transparent pricing: Clear maintenance service pricing avoids hidden fees, ensuring fairness and clarity in service delivery.

9. Quality assurance: Strict adherence to ISO9001:2000 quality management principles guarantees reliable outcomes for all maintenance projects.

10. Innovative solutions: Continuous development of new maintenance technologies and methods delivers more effective fault handling and equipment optimization strategies.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service